Kathleen Salas

Provided mentorship and training to new hires and existing staff requiring additional support, offering guidance, performance feedback, policy clarification, and coaching to foster individual development and enhance operational consistency. Prepared unit reports and served as the primary point of contact for the unit during the supervisor's absence. Addressed complex client complaints, including HEARTS and Ombudsman cases, ensuring comprehensive investigation and timely resolution in accordance with agency standards. Conducted case reviews using the PIMS case reading system to verify the accuracy and validity of eligibility determinations for SNAP, TANF, Medicaid (TW and MEPD), and Medicare Savings Programs. Offered policy interpretation and clarification support to staff and assisted with troubleshooting TIERS system issues to ensure efficient case processing. Utilized EWMS regularly for data entry and management. Processed applications for SNAP, TANF, TW Medicaid, and MEPD/MSP Part 1 programs. Work in EWMS daily.

Work daily in EWMS. Process SNAP and TW medicaid cases. Interview lobby clients. Process complaints. Assist the front desk in the clerk's absence.

work in EWMS daily. Process SNAP and TW medicaid cases. Interview lobby clients

Answer police department and 911 telephone lines. Dispatch police, fire, EMS to emergency and non emergency calls. Data entry, entering wanted persons, missing persons, stolen items, stolen vehicles into NCIC/TCIC data base. Updating local warrants. Kept record of alarm calls and sent out notice of bills.

Served deli customers, cooked hot deli items, did inventory for deli and completed order.