Jada Sostand
Beaumont,TX
Summary
Works Advisor with strong background managing client cases. Efficient when gathering information, calculating eligibility levels, and notifying individuals of approval or denial of benefits. Calm and professional when handling stressful situations and explaining program details.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Texas Works Advisor III
Texas Health and Human Service Commission
Beaumont, TX
02.2019 - Current
- Provided valuable advice and mentorship to colleagues for enhancing job performance.
- Crafted effective strategies and techniques to address and resolve complex workplace issues.
- Inspired employees to achieve their career goals through individual mentoring and coaching.
- Assisted managers in the implementation of policies and procedures.
- Created and maintained a positive work environment through effective communication and problem-solving abilities.
- Monitored case status and provided timely updates to clients or authorized representatives regarding activity and changes.
- Engaged with applicants in order to obtain comprehensive data for life needs assessments.
- Facilitated the detection of probable fraudulent events and reported them to concerned personnel, resulting in reduced financial risks.
- Managed customer interactions by responding to inquiries and concerns with escalated issues being referred to departmental heads.
Store Manager
Hobby Lobby
Port Arthur, TX
07.2012 - 02.2019
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Some College (No Degree) - Business Administration and Management
Lamar Institute of Technology
Beaumont, TXSkills
- Program understanding and advisement
- Skilled in Software Applications
- Effective communication skills
- Applicant support and service
- Telephone Etiquette
- Government relations
- Policy Interpretation
- Confidentiality
Certification
- Texas Notary Public
Timeline
Texas Works Advisor III
Texas Health and Human Service Commission
02.2019 - Current
Store Manager
Hobby Lobby
07.2012 - 02.2019
- Texas Notary Public
Some College (No Degree) - Business Administration and Management
Lamar Institute of Technology
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