Rosemarie Plasencio
Hale Center,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Texas Works Advisor III
Texas Health & Human Services Commission
01.2006 - 03.2022
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Facilitated information and resource exchanges with external agencies to progress client applications.
Student Accounting Office Aide
Plainview High School
07.2004 - 02.2006
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Delivered clerical support by handling range of routine and special requirements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Texas Works Advisor
Texas Health & Human Services Commission
02.1999 - 07.2004
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Processed and certified documents for accuracy and compliance with government regulations.
Education
Elementary Education
South Plains College
Levelland, TXElementary Education
West Texas A&M University
Canyon, TXSkills
- Office Supplies and Inventory
- Customer Satisfaction
- Interviewing Strengths
- Procedures Compliance
- Eligibility Determinations
- Data Entry
- Explaining Benefits
- Resource Information
Languages
Spanish
Professional Working
Timeline
Texas Works Advisor III
Texas Health & Human Services Commission
01.2006 - 03.2022
Student Accounting Office Aide
Plainview High School
07.2004 - 02.2006
Texas Works Advisor
Texas Health & Human Services Commission
02.1999 - 07.2004
Elementary Education
South Plains College
Elementary Education
West Texas A&M University
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