Maria Castaneda
Fort Myers,FL
Summary
Good with customer service and staff management. Great at time management and POS systems for efficiency. Creating welcoming environments and resolving customer issues, significantly improving customer satisfaction. Ability to lead teams and manage front desk operations effectively.
Overview
2024
2024
years of professional experience
Work History
Front Desk Associate
Planet Fitness
- Answered customer calls and needs.
- Maintained cleanliness and organization of the gym every round.
- Greeted guests at front desk and engaged in conversations while managing check in process.
- Collected fees, and payments.
- Completed daily tasks such as dusting, mopping, brooming, and cleaning equipment.
Insurance Sales Agent
Tranzact Insurance Solutions
06.2023 - 11.2023
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Followed up promptly with interested clients to close sales.
- Negotiated favorable terms for clients while maintaining strict adherence to underwriting guidelines.
- Developed sales strategies to increase sales of insurance.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Informed clients on insurance, enabling them to make decisions regarding their coverage needs.
- Generated leads through cold-calling, and other outreach methods.
Shift Lead
Taco Bell
01.2019 - 06.2023
- Letting the team know regularly on goals and progress that need to be met.
- Completed store opening and closing tasks such as cleaning grills, washing dishes, mopping, and scrubbing floors.
- Cash handling procedures with safe and cash registers, making sure they are the right amount at all times.
- Responded to and resolved customer questions and concerns.
Barista
Starbucks
06.2021 - 05.2022
- Handled customer complaints, resolving issues to ensure satisfaction.
- Used POS system to accurately enter orders and process payments.
- Made variety of hot and cold drinks with consistently positive customer satisfaction.
- Welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for productivity and safety.
- Used espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front of house tasks and back of house tasks during busy periods.
- Learned every menu item's preparation, off label drinks, and seasonal offerings to meet customer needs.
- Restocked display cases to promote specialty food items.
- Completed closing tasks such as cleaning oven, mopping, and washing dishes.
Education
Riverdale High School
Skills
- Time management
- Problem solving skills
- Listening skills
- Cash handling
- Staff management
- Customer service
- Credit and cash payments
- Front desk management
- POS systems
Languages
Spanish
Native or Bilingual
Timeline
Insurance Sales Agent
Tranzact Insurance Solutions
06.2023 - 11.2023
Barista
Starbucks
06.2021 - 05.2022
Shift Lead
Taco Bell
01.2019 - 06.2023
Front Desk Associate
Planet Fitness
Riverdale High School