Maria Castillo
Santa Ana,CA
Summary
Dynamic team leader with proven success at Hospitality Staffing Solutions, enhancing customer satisfaction through effective team motivation and conflict resolution. Skilled in performance improvement and staff training, I foster an inclusive culture while achieving operational excellence and maintaining safety standards. Recognized for attention to detail and commitment to quality service.
Overview
12
12
years of professional experience
Work History
Team Leader
Hospitality Staffing Solutions
01.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Room Attendant
Hospitality Staffing Solutions
06.2013 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Documentation and reporting
- Performance improvement
- Work planning
- Complex Problem-solving
- Goal setting
- Quality improvement
- Leading team meetings
- Safety
- Staff education and training
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Team Leader
Hospitality Staffing Solutions
01.2022 - Current
Room Attendant
Hospitality Staffing Solutions
06.2013 - Current