Maria Castillo
Sugar Hill,GA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Whole Body Team Member
Whole Foods
Alpharetta , Ga
06.2023 - 10.2026
- Helped customers choose products matched to wellness, beauty, and body care needs.
- Greeted customers and provided friendly, professional service to improve the shopping experience.
- Built clean, organized product displays in line with Whole Foods merchandising standards.
- Stocked whole-body shelves with wellness, beauty, and body care inventory.
- Restocked shelves, organized merchandise, and maintained cleanliness during inventory to support store presentation.
In-Store Shopper
Whole Foods Market Inc
Alpharetta, Georgia
10.2019 - 06.2023
- Engaged customers in conversation to identify needs and tailor the shopping experience.
- Selected grocery items efficiently using Whole Foods Market shopper app and store layout to fulfill customer orders. using Whole Foods Market shopper app and store aisles.
- Followed food safety guidelines while handling prepared and perishable items.
Prepared Foods Team Member
Whole Foods Market Inc
Alpharetta, Georgia
08.2019 - 10.2019
- Stocked hot bar, cold bar, and display cases with fresh menu items to ensure product availability and customer satisfaction.
- Checked product labels, dates, and rotation to maintain food safety compliance and uphold quality standards.
- Sanitized prep surfaces, utensils, and equipment throughout service periods to promote hygiene and prevent cross-contamination.
Hostess/Server
Frontera Mex-Mex Grill
Sugar Hill, Georgia
05.2015 - 05.2018
- Greeted guests at Frontera Mex-Mex Grill and supported the seating flow.
- Took food and drink orders and provided accurate table service.
- Resolved guest concerns and kept service friendly and professional.
- Navigated restaurant areas to assess customer needs and and prioritize tasks during peak hours.
- Processed payments through point-of-sale system and accurately handled cash transactions to ensure smooth operations.
Education
High School Diploma -
North Gwinnett High School
Suwanee, GA05-2017
Skills
- Navigation of shopper applications
- Stock replenishment techniques
- Effective visual merchandising
- Product arrangement skills
- Compliance with food safety regulations
- Customer support
- Product knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Whole Body Team Member
Whole Foods
06.2023 - 10.2026
In-Store Shopper
Whole Foods Market Inc
10.2019 - 06.2023
Prepared Foods Team Member
Whole Foods Market Inc
08.2019 - 10.2019
Hostess/Server
Frontera Mex-Mex Grill
05.2015 - 05.2018
High School Diploma -
North Gwinnett High School