Maria Castro
Leesburg,FL
Summary
Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations. Assists with frame styling and selling glasses and contact lenses to achieve revenue goals.
Overview
8
8
years of professional experience
Work History
Optometric Technician
Gulf Coast Optometry
09.2023 - 12.2023
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Retail Sales Associate
Suncom Mobile
10.2019 - 08.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
Cashier/Crew Member
Dunkin' Donuts
07.2017 - 12.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier/Server
Pollo Tropical Restaurant
12.2015 - 02.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
No Degree - Medical Assisting
Florida Career College
Orlando, FL07.2018
High School Diploma -
Colonial High School
Orlando, FL05.2015
Skills
- Work Order Preparation
- Patient Testing
- Patient Recordkeeping
- Appointment Setting
- Insurance Processing
- Paperwork Management
- Insurance Billing
- Visual Field Testing
- Refraction Techniques
- Time Management
- Electronic Health Records
- Retinal Photography
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Optometric Technician
Gulf Coast Optometry
09.2023 - 12.2023
Retail Sales Associate
Suncom Mobile
10.2019 - 08.2021
Cashier/Crew Member
Dunkin' Donuts
07.2017 - 12.2017
Cashier/Server
Pollo Tropical Restaurant
12.2015 - 02.2017
No Degree - Medical Assisting
Florida Career College
High School Diploma -
Colonial High School
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