Maria Cavalcante
Winter Garden,FL
Summary
Organized and results-driven professional with experience in administrative support, operations management, and team leadership. Skilled at coordinating people, processes, and systems to ensure efficiency, compliance, and exceptional service delivery. Adept at handling high-volume tasks in fast-paced environments while maintaining accuracy and professionalism.
Overview
3
3
years of professional experience
Work History
Shift Lead
Toastique Cafe
Winter Garden, FL
01.2026 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service standards.
- Trained and mentored team members, fostering skill development and enhancing team performance.
- Implemented inventory management processes, optimizing stock levels and reducing waste.
- Coordinated staff schedules to maximize coverage during peak hours and improve customer satisfaction.
Duty Manager/ Supervisor
BBQ Sensation
Winter Garden, FL
05.2025 - 12.2025
- Managed daily operations, schedules, and team performance to meet business targets.
- Led staff training, delegated tasks, and maintained high service standards.
- Resolved customer and operational issues with professionalism and efficiency.
- Oversaw cash handling, reporting, and inventory management with attention to detail.
- Coordinated cross-functional communication to ensure smooth workflow.
DSO/ Designated School Official
UCEDA School of Orlando
Orlando, FL
08.2023 - 02.2025
- Assisted with administrative tasks, including answering phone calls, responding to emails, scheduling appointments, and maintaining student records and files.
- Processed student inquiries, applications, registrations, and payments accurately using the school's enrollment management system.
- Coordinated with admissions, academics, finance, and student services to ensure smooth service delivery and customer satisfaction.
- Monitored international student enrollment, attendance, and academic progress to maintain immigration compliance.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
01-2027
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Shift Lead
Toastique Cafe
01.2026 - Current
Duty Manager/ Supervisor
BBQ Sensation
05.2025 - 12.2025
DSO/ Designated School Official
UCEDA School of Orlando
08.2023 - 02.2025
Bachelor of Science - Clinical Psychology
University of Central Florida