Steven Stokes
Senior Retail Supervisor
Summary
Dedicated retail leader with 13+ years of progressive experience at Walgreens, specializing in staff supervision, operations management, and customer service excellence. Hands-on and results-driven, with a proven ability to resolve customer concerns, streamline daily operations, and support team growth. Seeking to oversee a department where strong leadership, clear communication, and operational expertise can directly contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Language
Work History
Shift Lead
Walgreens
01.2012 - 08.2025
- - Supervised and supported staff during shifts, ensuring smooth store operations and adherence to company policies.
- - Acted as a key point of contact for customer concerns, providing effective resolutions to maintain customer loyalty.
- - Executed planograms and merchandising resets to optimize product visibility and sales performance.
- - Managed cash-handling procedures including daily deposits, safe balancing, and opening/closing operations.
- - Coordinated with vendors for product deliveries and ensured accurate inventory management.
- - Frequently entrusted with pharmacy support, showcasing adaptability beyond role requirements.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
Associate of Business -
North Seattle Community College
Seattle, WA06.2019
Skills
- - Leadership & Staff Supervision
- - Customer Service Excellence
- - Communication & Conflict Resolution
- - Cash Handling & Daily Operations
- - Merchandising & Planogram Execution
- - Vendor Relations & Inventory Control
Additional Highlights
- - 13+ years of proven reliability and advancement within a single company.
- - Strong hands-on management style, with a focus on accountability and team success.
- - Recognized for adaptability and dedication during challenging workplace environments.
Timeline
Shift Lead
Walgreens
01.2012 - 08.2025
Associate of Business -
North Seattle Community College
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