Maria Centrella
Plantation,Florida
Summary
Punctual and honest [Customer Service Representative] with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
7
7
years of professional experience
Work History
Cashier Manager
El Dorado Furniture
04.2001 - 04.2003
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Created employee schedules to align coverage with forecasted demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Cashier
Walgreens
03.1996 - 05.1999
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout
Education
Bachelor of Arts For Teaching - Education
Colegio Santa Cecilia
Caracas, Venezuela07.1998
English/Spanish
I came from Venezuela 29 years ago. I speak, write and read English and Spanish fluently
Timeline
Cashier Manager
El Dorado Furniture
04.2001 - 04.2003
Customer Service Cashier
Walgreens
03.1996 - 05.1999
Bachelor of Arts For Teaching - Education
Colegio Santa Cecilia
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