Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Maria Cerda

Arroyo Grande

Summary

Dedicated individual with diverse interests seeking to broaden knowledge and skills in opportunities that align with my strengths and values. I'm a motivated team player with a strong desire to assist others, showcasing organizational and communication abilities. Skilled in providing tailored support and guidance in different circumstances. Passionate about making a positive impact in everything I do.

Overview

8
8
years of professional experience

Work History

Paraprofessional

Lucia Mar Unified School District
03.2022 - Current


  • Facilitated small group activities to enhance student engagement and learning outcomes.
  • Implemented individualized support plans to address diverse student needs effectively.
  • Monitored student progress, providing valuable feedback to educators for tailored interventions.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Delivery driver

Coastal Dispensary, San Luis Obispo
06.2021 - 12.2022
  • Deliver orders in a timely manner and handle cash and card transactions
  • Having good communication and working together with co workers to make sure customers have a smooth experience
  • Coordinated routes for efficient delivery, reducing wait times and improving customer satisfaction.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Maintained accurate records of deliveries, ensuring compliance with regulatory requirements.

Sales associate

Vans, Pismo Beach
06.2017 - 03.2020
  • Answering questions about products and store policies
  • Cleaning during down time and making sure the store is constantly recovered and ready meeting standards
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained knowledge of current promotions, products, and brand initiatives to assist customers effectively.
  • Trained new associates on product knowledge, sales techniques, and store policies to ensure consistency.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to achieve sales targets and enhance store performance.
  • Analyzed sales trends and customer feedback to contribute to monthly performance reviews and strategy adjustments.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Customer service specialist

Best Buy, San Luis Obispo
11.2018 - 04.2019


  • Restocking and cleaning during downtime
  • Communicating and working with co-workers in every department
  • Promoting protection insurance and credit cards
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accuracy and timely updates to information.
  • Trained new staff on company policies, processes, and customer service best practices.
  • Facilitated product returns and exchanges, maintaining positive customer relationships throughout the process.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.

Education

No Degree - General Studies

Allan Hancock College
Santa Maria, CA

Arroyo Grande High School
01.2016

Skills

  • Collaborative team player
  • Strong desire for knowledge
  • Detail-oriented approach
  • Patient
  • Reliable
  • Microsoft office, excel, PowerPoint proficiency
  • Bilingual
  • Adaptable
  • Effective communication
  • Listening skills
  • Problem-solving
  • Customer service

LANGUAGES

English/Spanish

Timeline

Paraprofessional

Lucia Mar Unified School District
03.2022 - Current

Delivery driver

Coastal Dispensary, San Luis Obispo
06.2021 - 12.2022

Customer service specialist

Best Buy, San Luis Obispo
11.2018 - 04.2019

Sales associate

Vans, Pismo Beach
06.2017 - 03.2020

No Degree - General Studies

Allan Hancock College

Arroyo Grande High School
Maria Cerda