Tatiana Palma
St Pacoima,California
Summary
Highly driven college student with great communication skills seeking to grow my knowledge and use my skills to help and guide those around me. Identified as a quick study with an excellent capacity to quickly grasp issues and expectations while thinking critically. Natural leader with exceptional skills in customer relations, administration, and scheduling.
Overview
3
3
years of professional experience
Work History
Student Relation Technician/ Paraprofessional
Assurance Learning Academy - Los Angeles
Panorama City, CA
05.2021 - Current
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Followed up with staff and students by phone and email regarding missing or needed information and compiled retrieved information into files.
Barista
Starbucks
Burbank, CA
11.2018 - 03.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Receptionist
Deez Cutz Barber Shop
Sylmar, CA
09.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
Education
Associate of Science - Education
Los Angeles Valley College
Van Nuys, CA05.2023
High School Diploma -
Triumph Charter High School
Sylmar, CA06.2018
Skills
- Skills Summary
- Organizational
- Collaborative Team Player
- Critical Thinker
- Self- motivated
- Communication Skills
Timeline
Student Relation Technician/ Paraprofessional
Assurance Learning Academy - Los Angeles
05.2021 - Current
Barista
Starbucks
11.2018 - 03.2020
Receptionist
Deez Cutz Barber Shop
09.2017 - 05.2018
Associate of Science - Education
Los Angeles Valley College
High School Diploma -
Triumph Charter High School