Maria Lukes
Corona,CA
Summary
Professional with extensive experience in property management, adept at guiding prospective residents through apartment tours and showcasing community amenities. Developed and implemented marketing strategies that effectively increased leasing activity, while ensuring compliance with Fair Housing regulations. Proficient in processing lease applications and maintaining accurate lease files, contributing to a streamlined leasing process and enhanced resident satisfaction. Demonstrated ability to resolve resident concerns through clear communication and professional service, fostering positive relationships within the community.
Overview
18
18
years of professional experience
Work History
Leasing Consultant
Fairfield Residential Company LLC
Corona, California
07.2025 - Current
- Guided prospective residents through apartment tours and community amenities
- Explained lease terms, fees, and move-in requirements to prospective and current residents.
- Processed lease applications, screenings, and renewals using property management systems.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Maintained accurate lease files, compliance documents, and Fair Housing records.
- Resolved resident concerns with professional service and clear communication.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Leasing Consultant
The Irvine Company Apartment Communities
06.2012 - 03.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Guided prospective tenants through paperwork and logistics, ensuring seamless move-in experiences.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Achieved high occupancy rates by implementing targeted marketing strategies and delivering exceptional customer service.
- Addressed inquiries and messages promptly, employing active listening and open-ended questioning for swift issue resolution.
Store Manager
Salon Centric
08.2008 - 06.2014
- Managed daily operations to ensure smooth functioning of the store, while maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Facilitated hiring, training, and mentoring of new staff members to enhance team capabilities.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CASkills
- Property management systems
- Lease administration
- Fair housing compliance
- Leasing and sales
- Property Tours
- Apartment marketing
- Customer relationship management
- Property management tools
- Negotiation Strategies
- Customer Service
- Relationship building
- Professional Communication
Accomplishments
Presidents Club
Languages
Spanish
Timeline
Leasing Consultant
Fairfield Residential Company LLC
07.2025 - Current
Leasing Consultant
The Irvine Company Apartment Communities
06.2012 - 03.2023
Store Manager
Salon Centric
08.2008 - 06.2014
High School Diploma -
Rancho Cucamonga High School