MARIA CERON
Raleigh,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Associate II
Fidelity Investments
Durham, NC
07.2022 - Current
- Greeted customer offer assistance and explain product details
- Assisted with election decision- making by comparing benefits of different options.
- Used excellent verbal skills to engage customers in conversation and effectively determinate needs and requirements
- Analyzed and interpreted financial data to inform business decisions.
Financial Associate I
Fidelity Investments
Durham, NC
11.2021 - Current
- Helped customers with concerns about financial products or services.
- Handled account operations for customers by setting up accounts, assisting with operations and updating information.
- Built trust and rapport with clients to facilitate long-term, loyal relationships.
- Advocated for clients' best interests by asking questions and seeking solutions
Customer Technical Support
Charter Communnications
Durham, NC
01.2020 - 07.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Responsible for responding to customer inquiries, troubleshooting technical problems, and helping ensure customer satisfaction
- Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps.
- Handled trouble tickets with support interventions for urgent issues
Education
Bachelor of Science - Software Engineering
Universidad Politecnico Grancolombiano
Bogota, Colombia 01.2025
Skills
- Analytical Thinking
- Data-Driven Solutions
- MS Office
- Punctual and Dependable
- Excel Functions
- Data Modeling
- Customer Communication
- Customer Needs Assessment
Certification
-Data Analytics, Career Essentials by Microsoft and Linkedln - 2023
- Business Analysis, Career Essentials by Microsoft and Linkedln - 2023
- Certified Scrum Master, Scrum Inc - 09/2023 - 09/2024
- Certified Product Owner, Scrum Inc - 10/2023 - 10/2024
- Business Analytics, Ecornell - 10/2023 - 01/2024
- Microsoft Power BI Data Analyst, Microsoft - 04/2024
Timeline
Financial Associate II
Fidelity Investments
07.2022 - Current
Financial Associate I
Fidelity Investments
11.2021 - Current
Customer Technical Support
Charter Communnications
01.2020 - 07.2021
Bachelor of Science - Software Engineering
Universidad Politecnico Grancolombiano