Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
RegisteredNurse

Maria Cervantes

Firebaugh

Summary

Proven multitasker and problem-solver, I elevated customer satisfaction and efficiency at Firebaugh Super Market through expert team training and inventory management. Accomplished Nail Technician and Lab Technician with a proven track record at Tomatek, enhancing client satisfaction and mastering laboratory standards. Skilled in sanitation procedures and customer service, I excel in fostering loyalty and ensuring safety. My expertise in multitasking and problem-solving has significantly contributed to operational excellence and client trust.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Nail Technician

Self Employed Services
09.2020 - Current
  • Established strong client relationships through exceptional customer service and communication skills, for client satisfaction.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Provided training to new nail technicians, ensuring consistent quality of service across team.
  • Oversaw schedule to manage appointments of new and existing clients.

Lab Technician

Tomatek
07.2023 - 10.2023
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.

Seasonal Harvest General Labor

Olam Spices
08.2022 - 10.2022
  • Contributed to successful project outcomes by following instructions from supervisors and adapting to changing priorities.
  • Increased worksite efficiency by organizing and maintaining a clean work area for maximum productivity and safety.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Cashier Manager

Firebaugh Super Market
06.2020 - 06.2022


  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
  • Worked effectively in fast-paced environments.

Education

GED -

Firebaugh High School
Firebaugh, CA
06.2021

Skills

  • Customer Service
  • Time Management
  • Problem-solving skills
  • Sanitation Procedures
  • Appointment management
  • Client consultation/scheduling
  • Verbal and written communication
  • Training and coaching
  • Service Promotion
  • Inventory controls
  • Organizational Skills
  • Client satisfaction
  • Health and Safety Regulations
  • Teamwork and Collaboration
  • Multitasking

Certification

  • First Aid/CPR Certified
  • CMA - Certified Medical Assistant
  • OSHA Certified

Languages

English
Full Professional
Spanish
Professional Working

Accomplishments

  • Grew customer base by providing first-rate service.

Timeline

Lab Technician

Tomatek
07.2023 - 10.2023

Seasonal Harvest General Labor

Olam Spices
08.2022 - 10.2022

Nail Technician

Self Employed Services
09.2020 - Current

Cashier Manager

Firebaugh Super Market
06.2020 - 06.2022

GED -

Firebaugh High School

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Maria Cervantes