Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maria Chavez

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Overview

14
14
years of professional experience

Work History

Home Care Provider

All State Home Health
Edinburg, TX
11.2023 - 05.2024
  • Assisted clients with daily living activities and personal care tasks.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.

Welder Helper

Saulsbury Industries
Odessa, TX
11.2020 - 07.2023
  • Assisted welders in preparing materials for fabrication and assembly tasks.
  • Operated hand tools and equipment for cutting, grinding, and welding support.
  • Ensured work area remained clean and organized for safety compliance.
  • Followed safety protocols to minimize risks in welding operations.

Customer Service Representative

Maximus
Edinburg, TX
09.2017 - 10.2020
  • Provided accurate information about services and programs offered.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Special Care Unit

Lefleur Transportation
Edinburg, TX
07.2014 - 08.2017

Medicaid service assist clients who need to attend appointments out of town.

  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.

Customer Service Rep; Team Lead

Teleperformance
Edinburg, TX
01.2010 - 06.2014

Worker several customer service projects. Verizon Wireless duties assisted with troubleshooting several devices, go over billing information, some sales and assist with any questions customers had. Comcast Internet and cable was another project assisted with customers with Internet service and cable did basic troubleshooting, also sales for Internet, Cable and phone service. Xbox I was floor support, assisted supervisor also helped agents with questions and took supervisor calls when needed.

Education

High School Diploma - Diploma

La Joya Hs
2000

Certificate - Medical Assistant

Southern Careers
2008

Skills

  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Strong problem solving ability
  • Troubleshooting skills

Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Timeline

Home Care Provider

All State Home Health
11.2023 - 05.2024

Welder Helper

Saulsbury Industries
11.2020 - 07.2023

Customer Service Representative

Maximus
09.2017 - 10.2020

Special Care Unit

Lefleur Transportation
07.2014 - 08.2017

Customer Service Rep; Team Lead

Teleperformance
01.2010 - 06.2014

High School Diploma - Diploma

La Joya Hs

Certificate - Medical Assistant

Southern Careers
Maria Chavez