Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Chica

Miami,FL

Summary

Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. FIU is near my home so I won't have a problem coming and I also have my own car. I'm available everyday and all the time since my other job can be done whenever since it's online and it's my own store. I can start as soon as possible and go to the interview as soon as possible as well.

Overview

32
32
years of professional experience

Work History

Online Store

Amazon
04.2023 - Current
  • Increased sales and customer satisfaction through personalized servicing.
  • Located merchandise across various stores to address customer needs.
  • Provided superior and individualized customer service.
  • Updated company website with deals and product packages.

Sales Representative

DIRECTV
02.2013 - 08.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.

Sales Associate

AT&T
06.2006 - 11.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Travel Agent

Costamar Travel Inc
02.2000 - 05.2006
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

Flight Attendant

Avianca Airlines
11.1991 - 08.1999
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.

Education

Bachelor of Arts - Hospitality Administration And Management

Colombo Europeo
Medellin, Colombia
12.1990

High School Diploma -

Gilberto Alzate Avendaño
Medellin, Colombia
12.1986

Skills

  • Polishing Surfaces
  • Replenish Supplies
  • Commercial Cleaning
  • Hospitality Management
  • Health and Safety Regulations
  • Window Blind Dusting
  • Dusting Furniture
  • Closet Detailing
  • Equipment Disinfection
  • Critical Thinking
  • Room and Public Space Cleaning
  • Surface Sanitizing
  • Exceptional Time Management
  • Vacuuming and Sweeping

Languages

Spanish
English

Timeline

Online Store

Amazon
04.2023 - Current

Sales Representative

DIRECTV
02.2013 - 08.2022

Sales Associate

AT&T
06.2006 - 11.2012

Travel Agent

Costamar Travel Inc
02.2000 - 05.2006

Flight Attendant

Avianca Airlines
11.1991 - 08.1999

Bachelor of Arts - Hospitality Administration And Management

Colombo Europeo

High School Diploma -

Gilberto Alzate Avendaño

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Maria Chica