Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Maria Choquehuanca

Miami

Summary

Dynamic professional with extensive experience at Envoy Air Inc, excelling in customer service and conflict resolution. Proven ability to enhance client satisfaction through effective communication and active listening. Bilingual in Spanish and English, I leverage critical thinking and team leadership to drive success in fast-paced environments. Committed to delivering exceptional results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Ice Cream Server

manager
Miami Beach
07.2024 - Current
  • Informed customers about current ice cream flavors, ingredients and nutritional information.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Provided excellent customer service through friendly interactions with guests.
  • Managed time effectively during peak hours to minimize customer wait times.
  • Tailored orders to address customer allergies and gluten concerns.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
  • Assembled and served meals according to specific guest requirements.
  • Followed proper sanitation guidelines when handling food products.
  • Operated cash register and handled financial transactions with accuracy.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
  • Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Scooped ice cream for sundaes and made milkshakes for patrons.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Recorded daily sales and reported any discrepancies to management.
  • Served and scooped ice cream, following sizing specifications.

Airport Customer Service Agent

Envoy Air Inc an American Airlines company group
Doral
09.2022 - Current
  • Provided clients with assistance in preparing required travel documents and forms.
  • Operated various computer programs related to customer service operations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Scheduled ground transportation for arriving passengers when necessary.
  • Built and maintained productive relationships with employees.
  • Performed daily opening and closing procedures in accordance with company standards.
  • Assisted disabled passengers with special needs throughout their travels.
  • Verified identification documents such as passports or driver's licenses.
  • Provided guidance to passengers regarding available services within the airport terminal complex.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Resolved conflicts between passengers using effective interpersonal skills.
  • Responded quickly to emergency situations by following appropriate protocols.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • We supervise minors to ensure their safety on board.and also check their coming in from international flights. Making sure all Minors are safe and not traveling alone.

Insurance Agent

Primerica
Doral
10.2021 - 12.2023
  • Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
  • Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
  • Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
  • Conducted informative presentations and seminars to groups on insurance products and their benefits.
  • Provided advice on financial planning and insurance policies.
  • Assisted clients in filing claims and guided them through the claims process for a smooth resolution.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Met with division leaders and consultants to discuss strategies to increase sales.
  • Developed and implemented successful sales strategies to increase customer base.
  • Developed and executed effective sales strategies to meet and exceed monthly sales targets.
  • Built relationships with existing clients by providing exceptional service.
  • Analyzed customer feedback to improve sales strategies and tactics.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Developed a customer service strategy to ensure the highest level of satisfaction.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Assistant Law

law firm of Jorge Morales
Doral
05.2020 - 07.2020
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized and maintained filing systems for documents and records.
  • Handled confidential information with discretion and integrity.
  • Reserved and managed meeting room availability.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Used filing systems to improve document management and organization.
  • Maintained positive working relationship with fellow staff and management.
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

After-School Program Leader

Maria Choquehuanca
Doral
12.2018 - 07.2020
  • Completed day-to-day duties accurately and efficiently.
  • Helped children with homework assignments as needed.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Attended staff meetings and training sessions to improve childcare skills.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Collaborated with other daycare assistants to create a cohesive and supportive team environment.
  • Communicated effectively with parents and guardians about children's daily activities and progress.
  • Read aloud and played alphabet games to encourage early literacy.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met. We were in charged of kids having their homeworks on time and ready for their test every friday.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations. We had to make sure kids were safe at all times. what they eat if they had any allergies we were trained to help them on emergency cases.

Education

Associate of Arts - Business

Miami Dade College
Miami, FL
12-2020

High School Diploma -

Ronald W. Reagan Doral Senior High School
Miami, FL
07-2017

Skills

  • Customer service
  • Emergency response
  • Conflict resolution
  • Active listening
  • Time management
  • Team leadership
  • Sales techniques
  • Stress management
  • Critical thinking
  • Team building
  • Social perceptiveness

Affiliations

  • I have a passion for fashion, i took a course that thought me on how to used the sewing machine
  • I like to be very crafty, things like making my own scarf , painting , making my own key chain from clay to jewelry
  • I enjoy to run or going to the gym that keeps me active during the day

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Ice Cream Server

manager
07.2024 - Current

Airport Customer Service Agent

Envoy Air Inc an American Airlines company group
09.2022 - Current

Insurance Agent

Primerica
10.2021 - 12.2023

Assistant Law

law firm of Jorge Morales
05.2020 - 07.2020

After-School Program Leader

Maria Choquehuanca
12.2018 - 07.2020

Associate of Arts - Business

Miami Dade College

High School Diploma -

Ronald W. Reagan Doral Senior High School

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