MARIA CONCHE
Seagoville,TX
Summary
Detailed Bilingual Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
Cornerstone
IRVING, TX
12.2023 - Current
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Created detailed reports on customer interactions including complaint resolution summaries.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
Sales Representative Team Leader
ATCO Electric
DALLAS, TX
01.2023 - 10.2023
- Provided training, coaching, and support for new and existing Sales Representatives.
- Conducted regular meetings with the team to review performance metrics and set objectives.
- Negotiated contracts with customers in order to maximize profits.
- Developed relationships with key customers in order to secure long-term business partnerships.
- Communicated regularly with upper management regarding progress towards departmental objectives.
Warehouse Worker
Amazon
DALLAS, TX
01.2021 - 12.2022
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
Car Detailer
AAM DETAILING
MESQUITE, TX
11.2019 - 12.2020
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
- Cleans engine compartment by removing grease buildup with degreaser solution.
Rental Car Cleaner
ADESA
DALLAS, TX
06.2015 - 08.2019
- Proficiently managed inventory supplies needed for car detailing operations.
- Familiarity with safety precautions when working with hazardous chemicals.
- Cleaned windows, mirrors, dashboard, steering wheel and upholstery with appropriate cleaning agents.
- Dried interior surfaces after cleaning or shampooing carpets and upholstery.
- Applied waxes and polishes to restore luster to painted surfaces.
- Reported any mechanical issues discovered during inspections to supervisor immediately.
Skills
- Caller Assistance
- Sales Promotion
- [Language] translation
- Document Translation
- Customer Support
- Call Management
- Service Recommendations
- Problem-Solving
- Database Maintenance
- Call Center Operations
- Claims Evaluation
- Account Management
- Strong interpersonal skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bilingual Customer Service Representative
Cornerstone
12.2023 - Current
Sales Representative Team Leader
ATCO Electric
01.2023 - 10.2023
Warehouse Worker
Amazon
01.2021 - 12.2022
Car Detailer
AAM DETAILING
11.2019 - 12.2020
Rental Car Cleaner
ADESA
06.2015 - 08.2019