Maria Cortez
Ephrata,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Grant County PUD
05.2008 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Performed daily monitoring of field activity processes
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Science - Associates of Arts And Science Transfer Degree
Big Bend Community College
Moses Lake, WASkills
- Customer Relations
- Active Listening
- Staff Training
- Teamwork
- Problem-Solving Ability
- Oracle PeopleSoft
- Customer Service
- Call Center Operations
- Prioritization
- Issue and Complaint Resolution
- Multi-tasking
- Bilingual in Spanish
Timeline
Customer Service Representative
Grant County PUD
05.2008 - Current
Associate of Science - Associates of Arts And Science Transfer Degree
Big Bend Community College
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