Maria Cosio
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Anytime plumbing heating & Cooling
Las Vegas, Nv
11.2023 - Current
- Answer high-volume inbound calls while providing exceptional customer service.
- Listen carefully to customers to fully understand their concerns before offering solutions.
- Resolve escalated customer issues with patience, empathy, and professionalism.
- Schedule service appointments and coordinate technician schedules using ServiceTitan.
- Process customer payments and maintain accurate customer records.
- Communicate with customers through phone, text, and email regarding appointments, approvals, and follow-up services.
- Manage multiple priorities simultaneously, including calls, emails, scheduling, and administrative tasks.
- Coordinate communication between customers, technicians, and office staff to ensure timely service.
- Support daily office operations while maintaining organization and workflow efficiency.
Restaurant Food Server
El Cortez Hotel Casino
Las Vegas, Nv
06.2019 - 10.2023
- Delivered exceptional dining experiences to guests at a renowned hotel casino.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Maintained cleanliness and organization of dining area throughout service shifts.
Soft Count Team Member
Silver Nugget Casino
Las Vegas, Nv
04.2017 - 06.2019
- Collected and verified cash and chips from gaming tables.
- Operated counting machines to accurately process currency and gaming tokens.
- Maintained accurate records of daily cash counts for auditing purposes.
Personal Assistant to the Owner
Bergman properties
Las Vegas, Nv
09.2008 - 12.2016
- Showed available rental homes and apartments to prospective tenants.
- Built positive relationships with prospective residents by answering questions and providing excellent customer service.
- Explained lease terms and prepared lease agreements for new tenants.
- Collected rent payments, security deposits, and move-in fees.
- Conducted move-in and move-out walk-through inspections and documented property conditions.
- Maintained tenant files and organized leasing documents.
- Assisted with administrative duties, filing, and office organization.
- Coordinated with property owners and management to ensure homes were ready for occupancy.
- Responded promptly and professionally to tenant concerns and inquiries.
Education
Ranch High School
Las Vegas, Nv06.2004
Skills
Customer service
Problem solving
Appointment scheduling
Product knowledge
References
References available upon request.
Timeline
Customer Service Representative
Anytime plumbing heating & Cooling
11.2023 - Current
Restaurant Food Server
El Cortez Hotel Casino
06.2019 - 10.2023
Soft Count Team Member
Silver Nugget Casino
04.2017 - 06.2019
Personal Assistant to the Owner
Bergman properties
09.2008 - 12.2016
Ranch High School