Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Maria Costilla

Carrizo Springs

Summary

Dynamic retail professional with a proven track record at Walmart, recognized for spearheading initiatives that enhance store efficiency and profitability through expert inventory and P&L management. Known for cultivating a positive culture and leveraging effective communication, leadership consistently drives teams to exceed sales targets while elevating customer satisfaction. Successfully led the first remodel in the market as an Operations Projects Lead, completing the project ahead of schedule and achieving the store's second-best day one week early. Selected as one of four Assistant Managers from over two hundred in the region to showcase leadership skills during the Holiday Meeting in San Antonio, demonstrating a commitment to excellence and innovation in retail operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

STORE MANAGER 1046

Walmart
10.2023 - Current
  • Provided leadership and motivation to team members to increase productivity and efficiency within the store.
  • Solved problems and resolved conflicts for team members and customers.
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.
  • Set sales targets and budgets for team leads and employees to follow.

STORE LEAD 3518

Walmart
02.2021 - 10.2023
  • Maintained compliance with company policies and procedures.
  • Implemented strategies to improve operational processes, resulting in increased efficiency and reduced costs.
  • Analyzed sales trends and identified opportunities for growth within the store's product lines.
  • Leveraged expertise in customer service to resolve conflicts and provide solutions for customers.
  • Ensured compliance with all company policies and procedures related to safety, security, and employee relations.

FOOD & CONSUMABLES COACH 554

Walmart
10.2020 - 02.2021
  • Provided guidance and support to clients in overcoming obstacles and achieving success.
  • Maintained compliance with company policies and procedures.
  • Analyzed sales trends and identified opportunities for growth within the store's product lines.

CO-MANAGER 554

Walmart
05.2018 - 10.2020
  • Created strategies to increase sales and improve overall store performance.
  • Provided excellent customer service while resolving customer complaints.
  • Collaborated with upper management regarding budgeting decisions and cost control measures.
  • Led regular sales floor walks in order to assess customer experience and provide real-time feedback.

ASSISTANT MANAGER 447

Walmart
03.2012 - 05.2018
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Coached and mentored new employees on company policies and procedures.

Education

High School -

Del Rio High School
Del Rio, TX

Skills

  • Culture development
  • Effective Communication
  • Inventory Management
  • P&L Management
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service
  • Problem-solving

Certification

Harvard ManageMentor:

Leading with Generative AI

Attracting and Cultivating Talent

Change Management

LANGUAGES

Spanish
Fluent

Timeline

STORE MANAGER 1046

Walmart
10.2023 - Current

STORE LEAD 3518

Walmart
02.2021 - 10.2023

FOOD & CONSUMABLES COACH 554

Walmart
10.2020 - 02.2021

CO-MANAGER 554

Walmart
05.2018 - 10.2020

ASSISTANT MANAGER 447

Walmart
03.2012 - 05.2018

High School -

Del Rio High School

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