Elysia Cotton
Cincinnati,OH
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
RDI Corporation
Blue Ash, OH
08.2024 - Current
- Monitor and analyze performance statistics throughout the day to drive results
- Generate and distribute detailed reports for team performance tracking
- Provide personalized coaching and development to team members
- Plan, lead, and facilitate team meetings to align on goals and performance
- Analyze data trends to identify opportunities for improvement
- Utilize Excel for reporting, data analysis, and performance tracking
- Complete weekly, monthly, and annual evaluation forms
- Lead and manage a team of 18+ employees, fostering collaboration and accountability
- Communicate and coordinate with other departments to ensure efficient call flow and operational success
Service Desk Associate
Kroger
Cincinnati, OH
08.2023 - 02.2024
- Answer telephones while complying with corporate policies.
- Process refunds, exchanges, money orders, and transfers; bill pay; gift cards; purchase orders; and provide equipment rentals.
- Run vendor reports.
- Created user accounts in order to provide access to required resources and services.
- Generated reports on service desk performance metrics such as response time and resolution rate.
Pharmacy Technician Trainee
Kroger Pharmacy
Cincinnati, OH
11.2023 - 12.2023
- Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.
- Count, measure, and prepare the specified product using company best practices.
- Answer phone and triage calls, and answer inquiries as appropriate.
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Unlicensed Insurance Agent
Private Insurance
Cincinnati, OH
04.2021 - 02.2022
- Schedule appointments.
- Maintain records and files.
- Answer calls and emails from clients and prospects.
- Administrative and secretarial duties.
- Scheduled meetings with prospective clients to discuss available products and services.
Education
High School Diploma - Health Sciences
Virtual High School
Cincinnati, OH05.2021
Skills
- Empathy
- Sales
- Management
- Effective Communication
- Problem-Solving Abilities
- Schedule Management
- Contract Negotiations
- Customer service abilities
- Administrative Support
Certification
Pharmacy Technician Trainee
October 2023 - Present
References
References available upon request.
Timeline
Supervisor of Operations
RDI Corporation
08.2024 - Current
Pharmacy Technician Trainee
Kroger Pharmacy
11.2023 - 12.2023
Service Desk Associate
Kroger
08.2023 - 02.2024
Unlicensed Insurance Agent
Private Insurance
04.2021 - 02.2022
High School Diploma - Health Sciences
Virtual High School