MARIA CRISTAL VILLA
Westport,WA
Summary
Reliable and motivated professional with over five years of leadership experience as a Shift Lead at Pacific Seafood, where I led daily operations, trained and supported employees, coordinated workflow, and helped maintain high standards of quality, safety, and productivity in a fast-paced environment. Since transitioning into healthcare as a Registered Dental Assistant, I have developed strong patient service, communication, and organizational skills while working closely with providers, patients, and front office staff in a busy clinic. Recognized for building positive relationships, remaining calm under pressure, and leading by example. Eager to bring my leadership experience, customer service skills, and commitment to teamwork to a Front Desk Supervisor role.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Dental Assistant
Sea Mar Community Health Centers
01.2026 - Current
- Assisted providers during patient appointments, enhancing patient comfort and understanding.
- Scheduled appointments and coordinated daily patient flow to optimize clinic operations.
- Collaborate with providers and front office staff to keep clinic operations running efficiently.
- Facilitated patient communication to ensure clarity and understanding. in person and over the phone.
- Maintain accurate patient records while protecting confidential information.
- Delivered exceptional customer service in a fast-paced healthcare environment.
Shift Lead
Pacific Seafood
Westport, WA
06.2021 - 03.2026
- Led daily operations for production teams.
- Coordinated workflow to meet daily production goals.
- Coordinated workflow to achieve daily production goals and optimize team performance.
- Monitored adherence to quality, safety, and company standards to maintain operational integrity.
- Assisted management with staffing and employee support.
Education
Registered Dental Assistant - Dental Assistant
Olympia Dental School
Olympia , WA 10.2024 - 02.2025
Skills
- Healthcare experience
- RDA & CPR Certified
- Patient communication
- Appointment scheduling
- Excellent customer service
- Bilingual (English/Spanish)
- Professional phone etiquette
- Computer skills
- Time management
- Organization
- Problem solving
- Conflict resolution
- Leadership
- Dependable and punctual
- Attention to detail
Certification
- Registered Dental Assistant (RDA)
- CPR/AED Certified
- Bloodborne Pathogens Certified
Languages
- English
- Spanish
Timeline
Dental Assistant
Sea Mar Community Health Centers
01.2026 - Current
Registered Dental Assistant - Dental Assistant
Olympia Dental School
10.2024 - 02.2025
Shift Lead
Pacific Seafood
06.2021 - 03.2026