Maria Crowley
Berwick,ME
Summary
I am 25 years old born and raised in South Berwick, ME and just recently moved to Berwick with my energetic toddler who keeps me on my toes. I have very strong work ethic, uplifting personality, high teamwork and communication skills. I am currently a bartender two nights a week and looking to expand as I have grown very passionate and knowledgeable in the service industry. I did professional cleaning for over 7 years and have experience in customer service for over 3.
Overview
7
7
years of professional experience
Work History
Bartender
Jtaps
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Housekeeper
York Beach Residence Club
07.2017 - 05.2024
- Cleaned and stocked rooms by replacing used towels and linens vacuuming floors, dusting,sweeping, making beds, and restocking bathroom items.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained the cleanliness of the lobby area, fitness room and pool room.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
Customer Service Cashier
Best Buy
10.2018 - 12.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Barista
Aroma Joes
04.2017 - 10.2017
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
High School Diploma -
Marshwood High School
South Berwick, ME06.2017
Skills
- Strong multitasking
- Proficient Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Strong Communication Skills
- Cash Register Operation
- Menu Memorization
- Food Service
- Cleaning and sanitation
- Team Leadership and Training
Timeline
Bartender
Jtaps
04.2024 - Current
Customer Service Cashier
Best Buy
10.2018 - 12.2021
Housekeeper
York Beach Residence Club
07.2017 - 05.2024
Barista
Aroma Joes
04.2017 - 10.2017
High School Diploma -
Marshwood High School