Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Timeline
Generic

Maria Cruz

Tulsa,Oklahoma

Summary

Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Individual offering dynamic skills in data entry, telephone support and records oversight.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Saint Francis
11.2022 - 05.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Supported needs of 70+ patients under short-term care.

Customer Service

FMS, Inc
11.2021 - 11.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Met customer call guidelines for service levels, handle time and productivity
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Patient Sitter

St. John Medical Center
03.2021 - 05.2021
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
  • Maintained patient's environment safe, clean and familiar.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.

Office Operations Assistant

St. John Medical Center
04.2020 - 02.2021
  • Managed smooth processing of patient paperwork to support office productivity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.

Food Service Ambassador

St. John Medical Center
10.2017 - 07.2019
  • Greeted patients and took order to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Developed and maintained positive relationships with customers to enhance service.

Floater

McDonald's
02.2015 - 08.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Completed inventory counts and ordered merchandise.
  • Mentored over 10 new team members on POS system operation, customer service strategies and sales goals.

Camp Director

Morton Comprehensive Health
06.2016 - 07.2017
  • Assisted in teaching children how to read.
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Developed and directed programs suitable for children between ages of 2 and 17.

Education

High School Diploma -

Will Rogers College High School
Tulsa, OK
05.2017

Skills

  • Bilingual
  • Cleaning and Sanitizing
  • Strong Work Ethics and Computer Skills
  • Recording Vital Signs
  • Patient Assessments
  • Verbal and Written Communication
  • Time Management Skills
  • Customer Service Excellence
  • Issue Resolution

Additional Information

  • AWARDS , Student of the Month, Most Likely to Succeed after High School, Most Friendliest, Most Helpful.

Certification

  • CNA - Certified Nurse Assistant
  • BLS - Perform CPR and other basic cardiovascular life support skills

Languages

Spanish
Native or Bilingual

Timeline

Certified Nursing Assistant

Saint Francis
11.2022 - 05.2023

Customer Service

FMS, Inc
11.2021 - 11.2022

Patient Sitter

St. John Medical Center
03.2021 - 05.2021

Office Operations Assistant

St. John Medical Center
04.2020 - 02.2021

Food Service Ambassador

St. John Medical Center
10.2017 - 07.2019

Camp Director

Morton Comprehensive Health
06.2016 - 07.2017

Floater

McDonald's
02.2015 - 08.2017

High School Diploma -

Will Rogers College High School

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Maria Cruz