Maria Cruz
Myrtle Beach,SC
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Stone & Beyond
Calabash, NC
01.2024 - Current
- Greeted customers and provided exceptional customer service.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Assisted customers with returns, exchanges and refunds.
- Maintained cleanliness of the sales floor area at all times.
- Provided excellent customer service to clients in person and over the phone.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Host
Sol y luna Mexican Food
Myrtle Beach, SC
06.2023 - 12.2023
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Answered telephone to provide dining information and take reservations.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Helped service staff handle demand by distributing food and beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
Host
Lil Tokyo
Myrtle Beach, SC
06.2022 - 12.2022
- Provided customers with accurate wait times and monitored waiting list.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC06-2023
Associate of Applied Science -
Horry-Georgetown Technical College
Conway, SCSkills
- Safety awareness
- Clean driving record
- Team player mentality
- Patience and empathy
- Public safety
- Effective communication
- Organizational skills
- Communication skills
- Fun Enthusiast
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Sales Associate
Stone & Beyond
01.2024 - Current
Host
Sol y luna Mexican Food
06.2023 - 12.2023
Host
Lil Tokyo
06.2022 - 12.2022
High School Diploma -
Carolina Forest High School
Associate of Applied Science -
Horry-Georgetown Technical College