Maria Cruz
Brooklyn
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
School Bus Matron
Total Transportation Corporation
Brooklyn
06.2021 - Current
- Monitored activities on the bus to ensure a safe environment for all passengers.
- Reported any incidents or accidents involving the bus or students to supervisors immediately.
- Communicated effectively with both parents and guardians and school personnel regarding student transportation needs.
- Responded promptly to emergency situations while transporting students.
- Provided support for special education programs by assisting special needs children onto and off of the bus safely.
Security Guard
Heightened-security
Brooklyn
02.2021 - 08.2021
- Monitored premises to prevent theft and ensure safety for visitors and employees.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Reported suspicious activities to management, ensuring timely action for potential threats.
- Collaborated with local law enforcement during investigations to enhance security measures.
- Provided customer service by assisting visitors and addressing their inquiries or concerns.
- Conducted daily security patrols of assigned areas.
- Provided customer service assistance to staff and visitors in a professional manner.
- Responded to alarms, emergencies, and disturbances.
Wheelchair and Baggage Handler
ABM Aviation
Queens
12.2013 - 03.2020
- Responsible for transporting passengers from the door of the aircraft to the terminal itself
- Coordinated the delivery of baggage to customer's residence
- Performed other duties as assigned, identified and moved baggage of all sizes to claim areas and screening belt.
- Manually lifted heavy suitcases weighing up to 50 pounds while loading them onto planes.
- Assisted passengers with their luggage needs.
Sales Associate
Cookie's Department Store
Brooklyn
07.2011 - 12.2011
- Greeted customers, directed to desired merchandise and resolved inquiries
- Arranged displays
- Offered information about products, demonstrated features
- Maintaining the store area clean and organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
Wheelchair Agent
Bags of NY
New York
03.2010 - 09.2011
- Assisted airlines passengers with proper handling, processing, and transportation of their luggage
- Transported passengers from the door of the aircraft to the terminal itself
- Provided outstanding customer service ensuring passengers felt safe and their needs were met.
- Helped customers enter airplane, locate seat and stow luggage.
- Communicated with gate agents to coordinate assistance boarding.
- Aided customers with TSA checkpoint screenings.
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Greeted customers, answered questions and discussed services.
- Transported individuals requesting wheelchair service to and from desired locations.
Education
HS Diploma -
Brooklyn International High School
Skills
- Bilingual Spanish
- Excellent Customer Service
- MS Word and Power Point
- Clear Communication
- Multi-tasker
- Route Planning
- Special Needs Support
- Passenger Safety
- CPR training
- Punctuality
- Wheelchair assistance
- Strong Work Ethic
- Disability Awareness
Certification
Radiant Security and Consulting, 2020, 8- and 16-hour Security training
NYS Security License
Timeline
School Bus Matron
Total Transportation Corporation
06.2021 - Current
Security Guard
Heightened-security
02.2021 - 08.2021
Wheelchair and Baggage Handler
ABM Aviation
12.2013 - 03.2020
Sales Associate
Cookie's Department Store
07.2011 - 12.2011
Wheelchair Agent
Bags of NY
03.2010 - 09.2011
HS Diploma -
Brooklyn International High School