Maria Cuate
New York,NY
Summary
Results-driven hospitality professional prepared to excel with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Proven track record in delivering exceptional client experiences through meticulous planning and effective team leadership. Reliable and adaptable, with strong focus on collaboration and achieving results, showcasing skills in event coordination and customer service. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Catering and Events Manager
Havana Central Times Square
New York , New York
11.2022 - 09.2023
- Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
- Maintained excellent food quality standards by creating menus tailored to specific client requirements.
- Mentored junior staff members, increasing overall team performance and job satisfaction.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed budgets and resources effectively, ensuring maximum value for clients and the company.
- Worked effectively in fast-paced environments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Catering & Events Assistant
Havana Central Times Square
04.2022 - 09.2022
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Server
Havana Central Times Square
05.2015 - 04.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Associate of Science - Medical Social Work
Hostos Community College
Bronx, NY05-2008
Skills
- Food service knowledge
- Attention to Detail
- Reliable and responsible
- Customer service-driven
- Team Leadership
- Safe Food Handling
Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Handler's Certification
- NYC Food Protection Certificate
Languages
Spanish
Native or Bilingual
Timeline
Catering and Events Manager
Havana Central Times Square
11.2022 - 09.2023
Catering & Events Assistant
Havana Central Times Square
04.2022 - 09.2022
Server
Havana Central Times Square
05.2015 - 04.2022
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Food Handler's Certification
- NYC Food Protection Certificate
Associate of Science - Medical Social Work
Hostos Community College
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