Maria DeFranco
Administrative Assistant
Baltimore,MD
Summary
Dynamic administrative professional with a proven track record at St. Leo The Great Roman Catholic Church, excelling in customer service and data management. Enhanced community engagement through effective event coordination and communication strategies, while maintaining meticulous records. Recognized for fostering strong relationships and delivering results-driven support in fast-paced environments.
Overview
47
47
years of professional experience
Work History
Administrative Assistant
St. Leo The Great Roman Catholic Church
12.2019 - Current
- Managed scheduling and coordination of church events to enhance community engagement.
- Assisted in maintaining accurate records for parishioner contributions and communications.
- Prepared and distributed newsletters, ensuring timely information delivery to congregation members.
- Supported administrative functions by organizing files and managing office supplies efficiently.
- Facilitated communication between church leadership and parishioners, fostering community relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Restaurant Co-Owner
Caesar’s Den Restaurant
03.1980 - 10.2013
- Led strategic planning initiatives to enhance restaurant operations and optimize customer experience.
- Oversaw financial management, including budgeting, forecasting, and expense control for sustained profitability.
- Developed and implemented marketing strategies to elevate brand awareness and drive customer engagement.
- Streamlined supply chain processes to improve inventory management and reduce operational costs.
- Mentored staff in service excellence and food safety protocols, fostering a culture of continuous improvement.
- Increased customer satisfaction by implementing innovative menu items and enhancing dining experiences.
- Created a welcoming atmosphere by designing an inviting restaurant layout and selecting tasteful décor elements.
- Collaborated with co-owner on daily operations, ensuring a cohesive management approach to maximize business success.
Education
Bachelor of Science - Liberal Arts
College of Notre Dame
Baltimore, MD05.1976
Skills
Customer service
Data management
Office administration
Administrative support
Microsoft Word
Time management
File organization
Microsoft outlook
Client relations
Office coordination
Documentation and recordkeeping
Office management
Professional communication
Database entry
Scheduling and calendar management
Records tracking
Records management
Calendar management
Documentation and reporting
Meticulous attention to detail
Correspondence management
Timeline
Administrative Assistant
St. Leo The Great Roman Catholic Church
12.2019 - Current
Restaurant Co-Owner
Caesar’s Den Restaurant
03.1980 - 10.2013
Bachelor of Science - Liberal Arts
College of Notre Dame