Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria De Gouveia

Orlando,FL

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

2
2
years of professional experience

Work History

Sales Export

Swarovski
Orlando, fl
02.2025 - Current
  • Demonstrated product features to enhance customer experience and drive sales.
  • Resolved customer inquiries and issues promptly to ensure satisfaction.
  • Participated in promotional events to increase brand visibility and attract new customers.

Cashier Assistant Manager

Forever 21
Orlando, FL
05.2023 - 04.2025
  • Trained new cashiers on customer service and register procedures.
  • Processed payments from customers using various payment methods such as credit cards or cash.
  • Resolved customer disputes in a timely manner while adhering to company policies.
  • Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
  • Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.

Education

Bachelor of Science - Business

MTI College
Sacramento, CA
05-2028

High School Diploma -

Dr Phillips High School
Orlando
05-2024

Skills

  • Customer service
  • Sales strategies
  • Team collaboration
  • Cash handling
  • Conflict resolution
  • Bilingual communication
  • Call center operations

Languages

Spanish
Professional

Timeline

Sales Export

Swarovski
02.2025 - Current

Cashier Assistant Manager

Forever 21
05.2023 - 04.2025

Bachelor of Science - Business

MTI College

High School Diploma -

Dr Phillips High School