Maria Delgado
Danbury
Summary
Results-driven supervisor experienced in team leadership and operational efficiency. Proven ability to enhance service quality and optimize workforce allocation, ensuring high customer satisfaction.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Supervisor
Ace Endico
Brewster
10.2022 - 03.2025
- Supervised daily operations to ensure team efficiency and productivity.
- Trained new staff on company policies and operational procedures.
- Conducted regular team meetings to communicate goals and expectations.
- Managed scheduling to optimize workforce allocation and coverage.
- Resolved customer inquiries and issues to enhance service quality.
- Trained new employees on company policies, job duties, and performance expectations.
Owned Cleaning Company
Self-employeed
Danbury
01.2021 - 03.2022
- Managed daily operations to ensure smooth business functionality.
- Implemented financial controls to monitor expenses and maximize profitability.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led startup and creation of operational procedures and workflow planning.
Supervisor
Ethan Allen
Danbury
05.2013 - 02.2020
- Supervised daily operations to ensure team efficiency and productivity.
- Trained new staff on company policies and operational procedures.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer inquiries and issues to enhance service quality.
- Assigned work and monitored performance of project personnel.
Supervisor
Hotel Zero Degrees
Danbury
08.2017 - 08.2018
- Trained new staff on company policies and operational procedures.
- Supervised daily operations to ensure team efficiency and productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
Skills
- Team supervision
- Employee training
- Schedule management
- Performance evaluation
- Conflict resolution
- Customer service
Languages
English
Professional
Spanish
Full Professional
References
References available upon request.
Certification
Crown PC 4500 License
Timeline
Supervisor
Ace Endico
10.2022 - 03.2025
Owned Cleaning Company
Self-employeed
01.2021 - 03.2022
Supervisor
Hotel Zero Degrees
08.2017 - 08.2018
Supervisor
Ethan Allen
05.2013 - 02.2020