Maria De Los Rios
Miami,FL
Summary
Personable and dedicated professional with extensive experience in delivering exceptional customer support across diverse industries. Bilingual in English and Spanish, with a strong ability to communicate clearly and effectively with a broad range of clients. A reliable team player, known for an upbeat, positive attitude, and a natural talent for building rapport. Highly motivated to drive customer satisfaction and contribute to organizational success. Articulate, enthusiastic, and results-driven, with a proven passion for nurturing customer relationships, fostering partnerships, and supporting business growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
05.2024 - 06.2025
- Answered customer inquiries via phone, email, and chat.
- Maintained up-to-date knowledge of company products, policies, and procedures.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
Secretary's Assistant
Leading Edge Collison
04.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Desk Receptionist
The Falls Dental Care
02.2021 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and implemented HIPAA policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
South Miami Pain Center
02.2019 - 01.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL05.2023
Associate of Arts - Psychology
Miami Dade College
Miami, FL2021
Skills
- Client Relations
- Office Administration
- Customer Service
- Patience and understanding
- Problem-Solving
- Teamwork and Collaboration
- Strong multitasking
- Greeting guests
- Medical terminology
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Service Representative
Alorica
05.2024 - 06.2025
Secretary's Assistant
Leading Edge Collison
04.2023 - 03.2024
Front Desk Receptionist
The Falls Dental Care
02.2021 - 03.2023
Front Desk Receptionist
South Miami Pain Center
02.2019 - 01.2021
Bachelor of Arts - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
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