MARIA DEL PILAR MORALES
Chula Vista,USA
Summary
Dynamic professional with a proven track record in customer service, project management, and sales growth. Expertise in data entry and bilingual communication enhances customer satisfaction and drives business results. Experience includes direct sales and resolving complex inquiries, showcasing adaptability and strong problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Member Specialist
Homethrive
Northbrook, Illinois
2024.02 - Current
- Provide timely responses to member requests, resolving issues effectively.
- Manage high volume of customer inquiries via phone and email.
- Track KPIs related to member engagement.
- Assist with onboarding new members.
- Conduct detailed data entry and maintain accurate records.
- Establish strong member relationships through proactive outreach.
- Respond promptly and professionally to escalated complaints or concerns.
Care Department – Subject Matter Expert, Care Pal Team (Remote)
Papa Pal
, US
2020.10 - 2024.02
- Supported company goals by helping members understand and utilize their benefits.
- Contributed to positive member experiences and satisfaction.
- Collaborated with leadership and team agents on training and quality assurance.
- Provided problem-solving expertise in high-pressure environments.
Marketing and Commercial Leader
Rimex Greenhouses
Queretaro, Mexico
2014.08 - 2018.12
- Led commercial development of new projects, coordinating sales and customer relations.
- Developed trade routes, sales strategies, and supplier relationships.
- Managed administrative functions including budgeting and sales analysis.
- Achievements: Increased company sales by 40% and expanded client base by 60%.
- Represented the company at fairs, exhibitions, and conventions to increase market presence.
Sales Coordinator
Asesores en Invernaderos
Queretaro, Mexico
2013.06 - 2014.07
- Coordinated external sales, client relations, and agronomic market strategies.
- Managed project development, budgeting, and sales analysis.
- Achievements: Positioned company as a national leader in Dutch product sales; increased sales by 25% and clients by 30%.
Import & Export Coordinator / Translator
Aquamar
Barcelona, Spain
2006.12 - 2008.04
- Managed purchasing, import/export logistics, and customs formalities.
- Provided bilingual translation services (telephone & in-person).
- Oversaw shipments, containers, care providers, and client communications.
- Handled company credit, collections, and supplier relations.
Education
B.A. - Business Administration
Contemporanea University
Queretaro, Mexico2008-01
Diploma - Organizational Development
UCO
Mexico01.2001
Skills
- Bilingual Communication & Translation
- Customer Service Excellence
- Self-Motivation & Time Management
- Project Management & Strategic Planning
- Call Center Operations & Inbound Call Management
- Issue & Complaint Resolution
- Data Entry & Administrative Support
- Sales & Upselling
- Remote Work Proficiency
Certification
- Symposium 'Limitless Global Tendencies', E-Commerce, 01/01/00
- Conference 'Globalization in Human Resources', 01/01/03
Languages
- Spanish, Native
- English, Fluent
Timeline
Member Specialist
Homethrive
2024.02 - Current
Care Department – Subject Matter Expert, Care Pal Team (Remote)
Papa Pal
2020.10 - 2024.02
Marketing and Commercial Leader
Rimex Greenhouses
2014.08 - 2018.12
Sales Coordinator
Asesores en Invernaderos
2013.06 - 2014.07
Import & Export Coordinator / Translator
Aquamar
2006.12 - 2008.04
B.A. - Business Administration
Contemporanea University
Diploma - Organizational Development
UCO