Monica Ramos
North Highlands,CA
Summary
Shift Leader experience at Carl's Jr. Worked bilingual environments, speak fluent spanish & english, I excel in resolving complaints and leading teams with confidence. My leadership ensures smooth transitions, with improved efficiency, and adherence to company standards, making a significant impact on both staff performance and customer experience.
Overview
3
3
years of professional experience
Work History
Carl's Jr
North Highlands, CA
11.2021 - 08.2024
- Problem solving - Handling customer complaints with the proper solution, calmly de-escalating conflicts between customers and staff members, and finding solutions that satisfy both customers and team members.
- Training and coaching - providing guidance and feedback to improve staff members' performance during times of confusion.
- Shift management - making sure all closing and opening procedures are being followed and everything is up to date, including managing cash, registers, safe vault, and inventory checks.
- Compliance - making sure staff members adhere to company policies and procedures.
- Staff supervision - directly managing the floor, ensuring tasks are being met, as well as organizing and assigning tasks to team members during their shifts, if needed.
- Customer service - providing welcoming energy to customers, ensuring their expectations are met, and being open to any questions that customers may have.
- As a shift leader, I am the main communication link between the staff and management. Communication is vital to help shifts run smoothly, and to ensure that management receives timely updates about the store, including customer satisfaction and sales. It is an important part of the job, and I'm happy to shoulder the responsibility.
Education
High School Diploma -
Highlands High
North Highlands06-2021
Associate of Science -
Sierra College
Rocklin, CASkills
- Shift management
- Quick & efficient
- Bilingual communication & translation
- Complaint resolution
- Great communication skills
- Problem solving
- Improvising & innovative
- Leadership
- multi-tasker
- Flexible schedule
Timeline
Carl's Jr
11.2021 - 08.2024
High School Diploma -
Highlands High
Associate of Science -
Sierra College