Maria De Souza
Waterbury
Summary
Results-driven caregiver with a robust background in direct patient care and office management. Known for exceptional crisis management skills and commitment to team collaboration, effectively enhancing service delivery and client satisfaction. With team collab & support (assistance).
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
OneWell Healthcare, LLC
Thomaston, CT
03.2025 - Current
- Supported daily living activities for individuals with disabilities, enhancing independence and quality of life.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Assisted clients with personal hygiene, medication management, and social engagement.
- Documented client progress and reported changes in behavior or needs to supervisors promptly.
Caregiver, CNA
Independent Contracting
Fairfield County, CT
03.2020 - Current
- CNA for Nurse Next Door plastic surgery recovery, and senior home care clients
- Independent caregiver, childcare for Redding, CT families, 5 years
- Provided compassionate care and support to clients with diverse needs, enhancing their quality of life.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Developed personalized care plans in collaboration with clients and families to address individual requirements.
- Monitored client health conditions, reporting changes to healthcare professionals and families for timely interventions.
Office Manager
Nurse Next Door Senior Home Care Services
Monroe, CT
01.2026 - 06.2026
- Coordinated daily office operations to enhance workflow efficiency and support service delivery.
- Managed scheduling for staff and clients to optimize resource allocation and meet care needs.
- Implemented office procedures that improved communication among team members and increased productivity.
- Maintained accurate records and documentation to ensure compliance with industry regulations and standards.
- Assisted in onboarding new staff, providing training on operational processes and company protocols.
- Developed vendor relationships to streamline supply procurement and reduce operational costs.
- Monitored office supplies inventory, proactively ordering materials to prevent service disruptions and maintain efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Bachelor of Science - Healthcare Studies, General Concentration
Southern Connecticut State University
New Haven, CT01.2026
Skills
- Time management
- Health and safety requirements, First Aide
- Relationship building, direct patient care
- Client support, decision-making support, behavior redirection
- Team collaboration, care coordination assistance
- Crisis Management, EHR, documentation, problem-solving
Certification
Certified Nurse's Aide #CT091305977E, 09/2027
CPR Certificate, Adult First Aide/CPR/AED #01UT166, 05/2027
PMT Certificate, 05/2027
Office Management Coordination and People Experience Certificate, Nurse Next Door, Completed 04/2026
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Office Manager
Nurse Next Door Senior Home Care Services
01.2026 - 06.2026
Direct Support Professional
OneWell Healthcare, LLC
03.2025 - Current
Caregiver, CNA
Independent Contracting
03.2020 - Current
Bachelor of Science - Healthcare Studies, General Concentration
Southern Connecticut State University