Maria Diaz
Del Valle,TX
Summary
Dynamic Team Leader at Dairy Queen with a proven track record in enhancing service efficiency and customer satisfaction. Skilled in problem-solving and team motivation, I implemented workflow improvements that boosted order accuracy and speed. Committed to quality improvement, I empowered team members through effective training and delegation.
Overview
4
4
years of professional experience
Work History
Team Leader
Dairy Queen
South Austin Tx
08.2021 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on food safety and operational procedures.
- Implemented workflow improvements that enhanced order accuracy and speed of service.
- Developed schedules to optimize staff coverage during peak hours, improving service efficiency.
- Conducted regular inventory checks, ensuring stock levels met operational demands without excess waste.
- Resolved customer complaints promptly, enhancing overall guest experience and satisfaction ratings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Kipp Austin Collegiate
East Austin Tx 05.2019
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Documentation and reporting
- Quality improvement
- Leading team meetings
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Dairy Queen
08.2021 - Current
High School Diploma -
Kipp Austin Collegiate