Maria Diaz
Naples
Summary
Dedicated banking professional with experience in account management and active listening. Proven ability to collaborate with teams to improve service delivery and optimize workflows, ensuring a seamless banking experience for customers.
Overview
11
11
years of professional experience
Work History
Universal Banker
First Horizon Bank
Naples, FL
08.2025 - Current
- Assisted customers with account inquiries and transactions, ensuring a positive banking experience.
- Collaborated with team members to streamline operations and improve service delivery efficiency.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Utilized banking software for transaction processing and account management tasks accurately.
Receptionist
Rick Hendrick Chevrolet
Naples, FL
05.2025 - 08.2025
- Greeted and assisted customers, ensuring a welcoming environment and positive first impressions.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled service appointments, coordinating with technicians to optimize workflow and customer satisfaction.
- Maintained organized front desk area, ensuring all materials were readily available for staff and clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
General Manager
McDonald's Restaurant
Naples, FL
05.2015 - 04.2025
- Directed daily operations to ensure efficient workflow and high-quality service delivery.
- Implemented training programs to enhance staff performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Analyzed sales trends to develop strategic initiatives that increased revenue growth.
- Oversaw compliance with health and safety regulations, ensuring a safe dining experience for customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
High School Diploma -
Labelle High School
LaBelle, FL05-2002
Skills
- Cash handling proficiency
- Customer needs assessment
- Transaction processing
- Customer service
- Teller experience
- Account openings
- Team collaboration
- Wire transfers
- Active listening
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Universal Banker
First Horizon Bank
08.2025 - Current
Receptionist
Rick Hendrick Chevrolet
05.2025 - 08.2025
General Manager
McDonald's Restaurant
05.2015 - 04.2025
High School Diploma -
Labelle High School