Maria Diaz
Four Points Sheraton Hotel
Anaheim,CA
9
years of professional experience
Hotel supervisor known for strong collaboration and effective staff mentorship. Committed to optimizing workflows and enhancing guest experiences through strategic task management and quality assurance.
Work History
Hotel Supervisor
7 Years 6 Months- Supervised daily hotel housekeeping operations.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Implemented quality control measures to enhance service delivery and operational efficiency.
- Managed employee schedules, optimizing labor resources to meet peak demand periods.
- Reported maintenance issues to appropriate departments
- Received guest feedback and worked to promptly fulfill guest needs
Housekeeper
1 Year 2 Months- Cleaned and sanitized guest rooms, ensuring adherence to hotel standards of cleanliness and presentation.
- Managed inventory of cleaning supplies.
- Trained new staff on housekeeping protocols and best practices for maintaining high-quality service levels.
- Implemented efficient cleaning schedules to optimize workflow.
- Collaborated with front desk team to prioritize room assignments.
- Adhered to professional house cleaning checklist.
Skills
Task delegation
Cross-departmental collaboration
Housekeeping operations
Staff training
Employee motivation
Workload distribution
Housekeeping supervision
Staff development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Hotel Supervisor
Four Points Sheraton Hotel
01.2019 - CurrentRead More
Housekeeper
Four Points Sheraton Hotel
11.2017 - 01.2019Read More