Robert Peplinski
Camp Verde,AZ
Summary
Versatile and results-driven professional with a proven track record at Cliff Castle Casino Hotel, enhancing operational efficiency and guest satisfaction. Expert in staff training and development, and adept at fostering teamwork and leadership. Successfully reduced guest complaints through strategic improvements, demonstrating exceptional problem-solving and adaptability skills.
Overview
5
5
years of professional experience
Work History
Hotel Supervisor
Cliff Castle Casino Hotel
Camp Verde, AZ
06.2024 - Current
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Developed workers schedule, implemented inspections to increase quality of care and comfort
Housekeeper
Cliff Castle Casino
Camp Verde
07.2022 - 06.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Upheld protocols when handling personal items left by guests such money, personal items, etc.
Courtesy Clerk
Bashas
Camp Verde, AZ
06.2020 - 06.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
Education
Camp Verde High School
Camp Verde, AZ05.2022
Skills
- Staff training and development
- Employee motivation
- Health and safety regulations
- Task delegation
- Cross-departmental collaboration
- Housekeeping supervision
- Hospitality
- Cash handling
- Safety procedures
- Training and mentoring
- Disciplinary action and termination
- Reporting
- Problem-solving
- Time management
- Teamwork and leadership
- Attention to detail
- Multitasking
- Reliability
- Computer skills
- Team collaboration
- Adaptability and flexibility
- Decision-making
- Operational efficiency
Timeline
Hotel Supervisor
Cliff Castle Casino Hotel
06.2024 - Current
Housekeeper
Cliff Castle Casino
07.2022 - 06.2024
Courtesy Clerk
Bashas
06.2020 - 06.2023
Camp Verde High School