MARIA DOLORES GONZALEZ
Amityville
Summary
Service-driven aviation professional with a refined background in premium guest services, safety awareness, and personalized hospitality.
Innovative Fashion Designer with experience in creating original clothing designs, overseeing production, and directing fashion shows. Strengths include strong visualization skills, trend forecasting abilities, and knowledge of fabric selection.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
Work History
Fashion Designer
Luxury Guest Services Specialist
New York
01.2000 - Current
- Deliver personalized, high-touch service to diverse and high-expectation clientele.
- Maintain calm professionalism while managing multiple guest needs.
- Engaged with clients to understand preferences and tailor designs accordingly.
- Worked closely with pattern makers to ensure accuracy in garment construction.
- Developed sketches of garments and accessories, selecting fabrics, colors and trims.
- Managed relationships with vendors to secure materials needed for production runs.
- Collaborated with team members on all aspects of the design process from concept to production.
- Organized fabric swatches, patterns, trim samples and color palettes in preparation for presentations.
- Communicated regularly with sales staff regarding new designs and product information.
- Assisted with the selection of models for runway shows and fashion events.
- Managed multiple projects simultaneously while adhering to deadlines.
- Designed seasonal collections inspired by luxury travel and guest experiences.
- Assisted in fitting sessions, ensuring garments met design and comfort standards.
Customer Greeter
Chevrolet Dealer
New York
06.1994 - 10.1998
- Welcomed guests with professionalism and warmth.
- Greeted customers warmly upon arrival at the Chevrolet dealership.
- Assisted customers with inquiries about vehicle features and services.
- Directed customers to appropriate departments for service and sales assistance.
- Provided information on current promotions and dealership events to visitors.
- Collaborated with sales staff to ensure a seamless customer experience.
- Ensured compliance with dealership policies while interacting with customers.
- Greeted customers upon their arrival and provided them with a warm welcome.
- Addressed customer complaints promptly and professionally.
Education
Fashion Designer - Fashion Marketingand And Patternmaking
Institution Tecnologico Mercy Jaquez
Santo Domingo, Dominican Republic 12.1990 - 10.1992
Economics - Economics coursework
Universidad Autónoma de Santo Domingo
Santo Domingo, Dominican Republic 10.1989 - 08.1990
Associate of Applied Science - Fashion Design & Marketing
Altos De Chavon School of Design
Santo Domingo, Dominican Republic 05.1986 - 09.1989
Skills
- Luxury Guest Experience
- Discretion
- Calm Decision Making
- Safety Awareness
- Grooming Standards
- Multitasking
- Team Collaboration
Languages
- Spanish
- English, Fluent
- Spanish, Fluent
Aviation Training And Certifications
- TSA Security Awareness Training, July 2025
- Dangerous Goods Training, Inflight Institute (2025)
- Conflict Management Certification(July 2025)
- Welcome Aboard, Inflight Institute ( june 2025)
- How to Become a Flight Attendant, Inflight Institute(August 2025)
- Customer Care Fundamentals, (Coursera oct 2025)
- CPR / First Aid / AED, -Complete (March 2024-2026)
Timeline
Fashion Designer
Luxury Guest Services Specialist
01.2000 - Current
Customer Greeter
Chevrolet Dealer
06.1994 - 10.1998
Fashion Designer - Fashion Marketingand And Patternmaking
Institution Tecnologico Mercy Jaquez
12.1990 - 10.1992
Economics - Economics coursework
Universidad Autónoma de Santo Domingo
10.1989 - 08.1990
Associate of Applied Science - Fashion Design & Marketing
Altos De Chavon School of Design
05.1986 - 09.1989