Maria Dortch
Greenville,KY
Summary
Highly motivated and offering several years of experience and a willingness to take on any challenge. Organized, driven and adaptable.
Overview
20
20
years of professional experience
Work History
Insurance Manager
Tucker Funeral Home
Central City, Kentucky
07.2004 - Current
- Responsible for reporting death claims to multiple insurance companies, managing the claim process, and claim follow up.
- Reporting deaths on clients to Social Security Administration
- Managed the claim process with other organizations such as UMWA, Ky Teachers Retirement, Ky Public Pensions Authority, TVA, Veterans Administration, etc.
- Assisted families with change of beneficiary forms and other policy services.
- Assisted with the preparation of funeral services.
- Conducted administrative tasks such as filing paperwork associated with funerals.
- Met with clients to discuss pre-arrangements or other topics related to funerals.
- Assisted families with financial arrangements for pre-need and at-need services.
- Responsible for the input of insurance payments and accounts receivable
- Responsible for the filing and completion of Kentucky and out of state death certificates.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Managed time efficiently by multitasking between various tasks throughout the day.
- Provided administrative support including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed incoming mail, faxes, phone call, and emails
Education
Some College (No Degree) - Criminal Justice
Murray State University
Agent Licensing - Life Insurance
Kentucky Department of Insurance
Skills
- Claims Management
- Willing to Learn
- Decision-Making
- Typing Skills
- Computer Skills
- Clerical Support
- Compassionate communication
- Maintaining confidentiality
Timeline
Insurance Manager
Tucker Funeral Home
07.2004 - Current
Some College (No Degree) - Criminal Justice
Murray State University
Agent Licensing - Life Insurance
Kentucky Department of Insurance
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