Maria E
Aurora,CO
Summary
Bilingual professional with expertise in customer service and provider relations. Proven ability in insurance verification and data entry, ensuring accurate information flow and enhancing patient experiences.
Desire to take on new challenges. Strong work ethic, and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Provider Services Representative
Hearing Care Solutions
Greenwood Village, Colorado
11.2023 - Current
- Educated providers and patients on benefits and eligibility requirements to ensure informed decision-making.
- Provided training to new representatives on policies and procedures clearly, as well as collaborating with other departments to resolve cases.
- Managed multi-line telephone system, efficiently routing inbound and outbound calls to appropriate personnel.
- Recorded and organized data in spreadsheets for tracking, including checks, invoices, insurance eligibilities, reports, memos, and financial records.
Manufacturing Production Associate
Leiters
Centennial, Colorado
05.2021 - 11.2022
- Executed visual inspections on machinery to ensure quality standards were met.
- Trained newly hired employees on machine operations and documentation practices to uphold FDA standards.
- Recorded production data and communicated discrepancies to supervisors for timely resolution.
- Coordinated product movement by tracking incoming and outgoing shipments for accurate inventory management.
Salesperson
American Furniture Warehouse Co
Aurora, Colorado
08.2019 - 11.2020
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Provided detailed product information to enhance customer understanding.
- Processed sales transactions using point-of-sale systems efficiently.
- Initiated friendly discussions with customers to enhance their shopping experience. with customers to provide friendly atmosphere and smooth shopping experience.
- Organized sales receipts/invoices and other office materials in an orderly manner.
Education
High School Diploma -
Rangeview High School
Aurora, CO05-2011
Skills
- Data entry
- Insurance verification
- Microsoft Excel, PowerPoint
- Telephone etiquette
- Provider relations
- Customer service
- Training new staff
- Bilingual communication (intermediate Spanish)
- Benefit interpretation
- Patient/Provider relationship building
Languages
Spanish
Full Professional
Timeline
Provider Services Representative
Hearing Care Solutions
11.2023 - Current
Manufacturing Production Associate
Leiters
05.2021 - 11.2022
Salesperson
American Furniture Warehouse Co
08.2019 - 11.2020
High School Diploma -
Rangeview High School