Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Maria Edmonsond

Hockley,TX

Summary

Dynamic professional with a proven track record at Marco's Pizza, excelling in customer service and team leadership. Recognized for enhancing operational efficiency and fostering positive client relationships. Skilled in staff training and development, I effectively resolved customer inquiries, driving repeat business and improving overall satisfaction.

Overview

32
32
years of professional experience

Work History

Assistant Manager

Marco's Pizza
07.2022 - Current
  • Assisted in daily operations to ensure efficient workflow and customer satisfaction.
  • Coordinated staff schedules to optimize resource allocation and meet operational demands.
  • Executed inventory management tasks, maintaining accurate stock levels and minimizing discrepancies.
  • Supported training initiatives for new employees, enhancing team performance and cohesion.
  • Resolved customer inquiries and complaints promptly, fostering positive client relationships and retention.
  • Collaborated with management on strategic planning efforts to enhance departmental effectiveness.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Coordinator

Hill-Rom
04.2010 - 04.2014
  • Coordinated logistics for equipment delivery and installation, ensuring timely service for healthcare clients.
  • Managed scheduling for team members, optimizing resource allocation and improving operational efficiency.
  • Assisted in developing training materials for new staff, enhancing onboarding processes and knowledge retention.
  • Facilitated communication between departments, streamlining workflows and improving project collaboration.
  • Implemented tracking systems for inventory management, contributing to better stock control and availability.
  • Supported quality assurance initiatives by conducting regular audits of operational processes and documentation.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
  • Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.

Sales Manager

Stand By
03.1993 - 03.2001

Education

Bachelor -

Word
Buenos Aires
12.1987

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Workload management
  • Retail operations

Languages

English-Spanish
Native or Bilingual

Timeline

Assistant Manager

Marco's Pizza
07.2022 - Current

Coordinator

Hill-Rom
04.2010 - 04.2014

Sales Manager

Stand By
03.1993 - 03.2001

Bachelor -

Word

Similar Profiles

CREATE PROFILE
Maria Edmonsond