McKenzie Jackson
Cedar Rapids
Summary
Highly dedicated and driven individual with a strong commitment to advancing education and career with a proven ability to collaborate effectively within teams. Demonstrates exceptional problem-solving skills, consistently approaching challenges with innovative thinking and adaptability. Recognized for a proactive attitude, the ability to work well within groups, and the capacity to thrive in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Marco's Pizza
04.2024 - Current
- Maintains an up-to-date knowledge of company products and services.
- Resolves conflicts between team members in an effective manner.
- Performs a variety of duties related to food service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Delivery Driver and Shift Lead
Marco's Pizza
03.2022 - Current
- Assisted in the preparation of food items according to instructions.
- Delivered food orders promptly and accurately to guests.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
Dining Center Crew Member
University of Northern Iowa
02.2021 - 03.2022
- Assisted in the preparation of food items.
- Ensured safe operation of cooking appliances by following guidelines.
- Ensured workplace remained sanitary and safe.
Team Member
Dollar General
05.2020 - 08.2021
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
Telephone Interviewer
University of Northern Iowa CATI Lab
01.2020 - 11.2020
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Recorded data from completed surveys into an electronic database for further analysis.
- Managed time effectively by completing assigned tasks within specified deadlines.
- Encouraged customers who had difficulty understanding questions to provide accurate responses.
Education
Bachelor of Arts - Anthropology
University of Northern Iowa
Cedar Falls, IA12.2024
Skills
- Analytical thinking
- Problem-solving
- Active listening
- Interpersonal communication
- Collaboration
- Time management
- Troubleshooting
- Decision-making
Certification
Food Safe Certified, 2024
Timeline
Assistant Manager
Marco's Pizza
04.2024 - Current
Delivery Driver and Shift Lead
Marco's Pizza
03.2022 - Current
Dining Center Crew Member
University of Northern Iowa
02.2021 - 03.2022
Team Member
Dollar General
05.2020 - 08.2021
Telephone Interviewer
University of Northern Iowa CATI Lab
01.2020 - 11.2020
Bachelor of Arts - Anthropology
University of Northern Iowa