Maria Eichwald
TJ’s Restaurant
Los Lunas,NM
Summary
Dynamic hospitality professional with a proven track record in enhancing customer experiences through excellent communication and teamwork. Expertise in managing service operations and addressing customer needs effectively, contributing to overall satisfaction.
Work History
Steward/hostess
- Delivered exceptional customer service in a high-paced restaurant setting.
- Facilitated customer communication to process orders and address needs effectively.
- Facilitated collaboration among team members to optimize service operations during peak hours.
- Managed customer payment processing and ensured accurate transaction handling.
- Addressed customer inquiries and concerns with professionalism and expertise.
- Fostered a positive and welcoming environment for customers.
- Assisted in food preparation, ensuring adherence to safety and quality guidelines.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
Server
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Supported team members during peak hours, ensuring efficient workflows and customer satisfaction.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
School Bus Driver
- Safely operated school buses, ensuring timely transport for students to and from school.
- Conducted pre-trip inspections, identifying and addressing mechanical issues promptly.
- Implemented safety protocols, promoting a secure environment for student passengers.
- Maintained clear communication with parents and school officials regarding transportation schedules.
- Monitored student behavior during transit, addressing concerns to maintain orderliness.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Education
High School Diploma
Skills
Customer relations
Interpersonal skills
Effective communication
Customer service
Reliable team player
Positive and professional attitude
Adaptable multitasker
Timeline
Steward/hostess
TJ’s Restaurant
2023 - 2026Read More
Server
Pete’s Cafe
2016 - 2019Read More
School Bus Driver
Los Lunas Schools
2004 - 2013Read More
Los Lunas High School
High School Diploma
Read More