Maria Encarnacion
San Antonio
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Total Wireless
11.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Caregiver
La Petite Academy
03.2023 - 11.2024
- Planning, implementing, and supervising structured, educational group activities.
- Planning and supervising balanced routines that include physical activities, rest, and playtime.
- Ensuring a safe, sanitary, and orderly environment.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
Assistant Director
Sunflower play school
04.2020 - 09.2022
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Caregiver
Kindercare
01.2020 - 04.2021
- Planning and supervising balanced routines that include physical activities, rest, and playtime.
- Providing responsible care and maintaining all safety standards.
- Maintaining professional and positive relationships with parents, children, and staff.
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
- Established positive relationships with students and families.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Caregiver
Green oak learning center
02.2019 - 01.2020
- Planning, implementing, and supervising structured, educational group activities.
- Planning and supervising balanced routines that include physical activities, rest, and playtime.
- Ensuring a safe, sanitary, and orderly environment.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented curriculum to enhance classes with learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Cashier
The original donut shop
04.2017 - 09.2018
- Manage transactions with customers using cash registers.
- Scan goods and ensure pricing is accurate.
- Collect payments whether in cash or credit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High school Diploma -
Texas Alternative-Home School
San Antonio, TX05-2022
EMS Certificate - EMS
Texas Ems School
San Antonio, TX09-2024
Skills
- Effective listening
- Social skills
- First Aid & CPR
- Customer service
- Marketing
- Stakeholder management
- Shift scheduling
- Team leadership
- Policy implementation
- Work prioritization
- Staff management
- Safety procedures
- Documentation and reporting
Certification
- EMT - Emergency Medical Technician
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
La Petite Academy
03.2023 - 11.2024
Manager
Total Wireless
11.2022 - Current
Assistant Director
Sunflower play school
04.2020 - 09.2022
Caregiver
Kindercare
01.2020 - 04.2021
Caregiver
Green oak learning center
02.2019 - 01.2020
Cashier
The original donut shop
04.2017 - 09.2018
High school Diploma -
Texas Alternative-Home School
EMS Certificate - EMS
Texas Ems School
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