MARIA ENRIQUEZ
Chandler ,AZ
Summary
Bilingual Proactive Professional level oral and written communication. Ability to work effectively in a fast-paced environment. Energetic and positive. Increasing customer satisfaction and driving overall operational improvements. Strong organizational skills and ability to multi-task. Exceptional communication skills. Scheduling and documentation skills. Dedicated to learning, growing and succeeding in the industry. Exceptional attention to detail. Time management and ability to meet deadlines. Good decision-making and problem-solving skills. Positive learning environment. Customer-service oriented. Punctual. Self-motivated. Data entry and Proficient in Excel, Microsoft office, QuickBooks
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Epiq Contact Center
11.2023 - 11.2024
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Process orders, returns, and exchanges
- Provided expert advice on optimal product choices.
Administrator
Amarr Garage Doors
06.2023 - 10.2023
- Offering administrative and customer service support
- Phone etiquette
- Data entry
- Filing documents
- Handling payments
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Utilized computer software to complete various administrative tasks
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Managed the reception area, greeting visitors in a professional manner
- Processed invoices, purchase orders and other documents accurately and efficiently
- Handled incoming mail distribution, outgoing mailings and courier services
- Reviewed incoming requests for service or materials ensuring accuracy of order details before processing
- Created or maintained database of customer accounts
- Canceled orders based on customer requests, inventory or delivery problems
Administrator
Maricopa County Department of Public Health
Phoenix, AZ, USA
09.2022 - 05.2023
- Offering administrative support
- Answering phone calls
- Keeping track of vaccines and other Health needs
- Data entry
- Filing documents
- Utilized computer software to complete various administrative tasks
- Collaborated with other teams to develop strategies for improving operational efficiency
- Maintained confidential records in accordance with company policy and legal requirements
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Developed efficient office procedures, policies and standards that improved workflow and productivity
Administrator
Reyma USA
Phoenix, AZ, USA
05.2022 - 09.2022
- Office management
- Accounts payable, Quick books and Excel
- Phone etiquette
- Data Entry
- Keeping track of payments and making payments
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Coordinated employee schedules and set dates for company meetings and appointments
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Maintained confidential records in accordance with company policy and legal requirements
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Managed the reception area, greeting visitors in a professional manner
- Processed invoices, purchase orders and other documents accurately and efficiently
English Teacher
Colegio Bilingüe San Felipi Neri
Sonora, Mexico
01.2022 - 05.2022
- Keeping track of inventory
- Create new materials, including audio and visual resources, by writing and producing them
- Attended regular staff meetings as well as administrative meetings on occasion
- Administered assessments and standardized tests to evaluate student progress
- Assisted students in developing important learning skills and good study habits that would be beneficial in trade school or college
- Taught skills in English grammar and syntax, vocabulary, and proper word usage
- Evaluated and grade students' class work, assignments, and papers
- Maintained student attendance records, grades, and other required records
Teacher Assistant
Children Learning Adventure
Maricopa, Arizona, USA
08.2021 - 01.2022
- Created lesson material and also used PowerPoint to supplement lesson plans
- Worked closely with the classroom teacher on a daily basis to ensure that activities ran smoothly
- Was in charge of monitoring, enforcing rules, and assisting the lead teacher in the classroom and common areas
- Kept track of student progress and communicated with parents to keep them up to date
- Cleaned classrooms and organized instruction materials in appropriate locations
Administrator
Hielera Los Portales
Álamos, Sonora, Mexico
03.2014 - 12.2018
- Kept financial records accurate, current, and compliant by monitoring records
- In charge of receiving payments from customers
- Made decisions that had an impact on day-to-day operations, such as purchasing and inventory management
- In charge of the company cash and banking
- This includes safe counts as well as financial processing
- Familiar working with PowerPoint, Microsoft Word, Excel and Quick books
- Answered phone calls and emails from clients to address questions, complaints, and needs
- Utilized computer software to complete various administrative tasks
- Trained newly hired employees regarding company procedures, standards and goals
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Managed the reception area, greeting visitors in a professional manner
Education
High School diploma -
Colegio De Bachilleres Del Estado De Sonora
Sonora2014
Skills
- Strategic Planning
- Expense Reporting
- Business Administration
- Technical Support
- Work Planning and Prioritization
- Verbal and Written Communication
- MS Office
- Administrative and Clerical Support
- Attention to Detail
- Scheduling
- Multitasking
- Customer service
- Problem solving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Epiq Contact Center
11.2023 - 11.2024
Administrator
Amarr Garage Doors
06.2023 - 10.2023
Administrator
Maricopa County Department of Public Health
09.2022 - 05.2023
Administrator
Reyma USA
05.2022 - 09.2022
English Teacher
Colegio Bilingüe San Felipi Neri
01.2022 - 05.2022
Teacher Assistant
Children Learning Adventure
08.2021 - 01.2022
Administrator
Hielera Los Portales
03.2014 - 12.2018
High School diploma -
Colegio De Bachilleres Del Estado De Sonora