Maria Escalante
Customer Service Professional
Reno,NV
Summary
Dedicated administrative professional with over 7 years of experience working in an office setting, and 5 years of dental treatment coordinating experience. Skilled in data entry, scheduling, and working in a fast-paced environment. Collaborative team player and committed on providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Treatment Coordinator
Sala Family Dentistry
Reno, Nevada
08.2023 - Current
- Answer phones, communicate with patients via email, and do patient check outs.
- Coordinate patient treatment plans, go over finances and focus on effective scheduling.
- Conduct weekly meetings with assigned doctor to review schedule, and go over monthly goals.
- Organized morning huddles 2 times a month with team to review schedules and prepare for success throughout the day
Treatment Coordinator
Sierra Smiles
Reno, Nevada
05.2019 - 11.2022
- Managed front desk operations, including scheduling appointments and handling patient check-in and check-out
- Answered phone calls and responded to patient inquiries via email and text
- Coordinated patient treatment plans, including scheduling appointments and procedures
- Managed documents by organizing forms, making copies, filing records, and preparing correspondence.
Sales Concierge
Dolan Auto Group
Reno, Nevada
05.2017 - 05.2019
- Streamlined the process for converting internet leads into face-to-face appointments.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Education
Innovations High School
Reno, NVSkills
- Bilingual
- Open Dental
- Dentrix
- Microsoft Office
- Excel
Timeline
Treatment Coordinator
Sala Family Dentistry
08.2023 - Current
Treatment Coordinator
Sierra Smiles
05.2019 - 11.2022
Sales Concierge
Dolan Auto Group
05.2017 - 05.2019
Innovations High School
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