Vivian Patron
High Point,NC
Summary
Dedicated and detail-oriented Dental Treatment Plan Coordinator with three years of experience in managing patient care, coordinating treatment plans, and handling front office tasks. Adept at delivering exceptional customer service, educating patients on treatment options, and streamlining administrative processes to enhance office efficiency. Proven ability to work collaboratively with dental teams to ensure a positive patient experience from check-in to follow-up.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
DECA DENTAL
Winston-Salem , North Carolina
05.2022 - Current
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Conduct detailed consultations with patients, explaining treatment procedures, costs, and financing options.
- Tracked patient progress and updated records accordingly.
- Process patient payments, set up payment plans, and follow up on outstanding balances to maintain office cash flow.
- Verify patient insurance benefits, handle pre-authorizations, and coordinate with insurance providers for coverage details.
Food Service Manager
Five Guys
Myrtle Beach, South Carolina
06.2018 - 04.2022
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Tracked costs associated with food production to maintain profit margins.
- Resolved customer complaints promptly in a professional manner.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Provided ongoing training for new employees on safe food handling practices.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
Education
Associate of Arts -
Horry County Community College
Myrtle Beach, SC05-2021
Skills
- Patient Communication & Education
- Patient documentation
- Insurance plan verification
- Financial Coordination
- Sales & Case Acceptance
- Bilingual
Timeline
Treatment Coordinator
DECA DENTAL
05.2022 - Current
Food Service Manager
Five Guys
06.2018 - 04.2022
Associate of Arts -
Horry County Community College